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FIG · QUICK ANSWER
In 60 seconds: Fireflies.ai auto-joins your Zoom, Meet, or Teams calls, transcribes and summarizes them, and pushes action items straight into Salesforce or HubSpot. It's one of the highest-rated tools in its category on G2 and Capterra, and its free tier is unusually generous. The catches: a December 2025 biometric-privacy class action over its speaker-ID feature, and a bot that can join calls via calendar sync without the host explicitly approving it in the moment.
TABLE · AT A GLANCE
Category PRODUCTIVITY [liveFacts] ✓Jul'2026
Vendor Fireflies.ai [liveFacts] ✓Jul'2026
Starting price $10/mo [liveFacts] ✓Jul'2026
Free tier Yes [liveFacts] ✓Jul'2026
Standout AI notetaker bot that auto-joins Zoom, Google Meet, Microsoft Teams, Webex, GoToMeeting and other video platforms [liveFacts] ✓Jul'2026
Founded 2016 [liveFacts] ✓Jul'2026
Website fireflies.ai [liveFacts] ✓Jul'2026
Our score 7.1/10 · Great · T2 [liveFacts] ✓Jul'2026
FIG · SCORE BREAKDOWN
Ease of useEAS
0.15WEIGHT
EDITORIAL NOTEStrong transcription/CRM-integration scores are offset by an active December 2025 Illinois BIPA class action alleging non-consensual biometric voiceprint collection via Speaker Recognition. Held at tier 2 (Solid, not top-recommended) pending resolution, despite a 'Great' numeric band — an editorial override consistent with how bestaiq treats unresolved privacy litigation.
SCORING PIPELINE · SHOW THE WORK
//What users say
Collected from external platforms · not reviews left on bestaiq
Trustpilot: overall customer reviews
WHAT THEY PRAISE - ✓Transcription holds up across strong and varied accents, which reviewers working internationally call the deciding factor
- ✓Summaries and action items are accurate enough that people write documentation and follow-ups straight from them
- ✓The desktop app can capture a meeting without a visible bot joining the call
- ✓Search across past meetings is the feature long-term users say they would not give up
- ✓It works on mobile as well as the web, which several reviewers name as the edge over rivals they tried
WHAT THEY CRITICIZE - ▲Features that were included get moved behind a paywall mid-subscription, including AI search of your own transcripts
- ▲AI-credit features are enabled by default and drive a second, easily-missed subscription charge
- ▲Cancelling is hard: one reviewer had to stop the payments through their bank
- ▲Charge attempts continued after a trial ended and after the account was cancelled, with no prior notice
- ▲The support chat persona does not disclose that it is a bot, and reaching a human took hours in several accounts
- ▲Reliability failures do happen: one reviewer had four consecutive meetings that were not recorded
- ▲Names and company names stay misspelled in transcripts even after the settings are corrected
READ WITHThe five-star and one-star sides of this profile describe two different companies. Praise is about the product; complaints are almost entirely about billing, credits and support. Several recent five-star entries are one-line ratings posted on the same day, which is the pattern of a review request campaign rather than spontaneous feedback.
YouTube: product films and comparison reviews
WHAT THEY PRAISE - ✓Named the integrations pick of its category: Slack, Notion, Trello, Salesforce and HubSpot
- ✓Joins calls on its own and produces summaries with per-person action items
- ✓Search across every past conversation is the feature vendors and reviewers both lead with
WHAT THEY CRITICIZE - ▲A comparison reviewer rated it behind Otter, calling the functionality beyond transcription minimal
- ▲Sharing options were flagged as a usability problem in that same test
- ▲There is no long-form independent review to check the marketing against; the highest-viewed Fireflies video is a 27-second ad by the vendor
READ WITHThe most-viewed Fireflies video by a factor of a hundred is a 27-second ad from Fireflies itself. The two third-party videos are short comparison pieces with outbound links in the description, and neither shows a real workflow on screen. No long-form independent test of Fireflies surfaced in the top results.
Reddit: users, buyers and the people who have to administer it
WHAT THEY PRAISE - ✓A 30-day test across 33 calls puts summary-bullet accuracy at 90 to 95 percent, with auto-join needing no manual setup
- ✓Keyword and speaker search across past meetings, with summaries pushed to Slack and Notion
- ✓Called the most complete option in a three-way buying thread, on features, integration count and price
- ✓A user who tested it against Otter calls Fireflies the cleaner transcription of the two
- ✓Consultants report the summaries save hours of post-call writing
WHAT THEY CRITICIZE - ▲IT admins describe it spreading through Teams after one user clicks a link, adding itself to every meeting and messaging attendees afterwards, with account deletion on the vendor's site the only reliable stop
- ▲It evades tenant app controls by joining as a guest attendee rather than registering as an app
- ▲A transcript error turned a question into an agreement in the most-read Fireflies thread, and colleagues then argued from that record
- ▲Experienced users advise keeping your own audio as insurance against the transcript being wrong
- ▲Multi-speaker labelling drifts in fast conversation, and transcripts can take 10 to 15 minutes to appear after long calls
- ▲A buyer reports the checkout showing a 7-day trial of the tier they selected while actually enrolling them in the tier above at a higher price, with support unhelpful when challenged
READ WITHThe most detailed positive account, a 30-day test, carries the author's affiliate links on every mention of the product, so read its numbers as a promoter's. The incident reports are single accounts that cannot be independently checked, though the IT thread is corroborated by other admins describing the same behaviour.
◆ ACROSS ALL SOURCES Synthesized from 7 channels across 6 platforms · 3 affiliate-biased channels down-weighted. Independent signal is weighted higher than commission-carrying sources.
MOST PRAISED - ✓Transcription accuracy and summary quality drive high aggregate scores on both G2 (~4.7/5) and Capterra (4.9/5)[S]
- ✓Transcription holds up across strong and varied accents, per reviewers working across international teams[S]
- ✓The desktop app can capture a meeting without a visible bot joining the call[S]
- ✓CRM auto-sync (Salesforce/HubSpot) and broad platform integrations are repeatedly cited as time-savers[S]
- ✓Search across every past conversation is the feature long-term users say they would not give up[S]
- ✓A 30-day test across 33 calls puts summary-bullet accuracy at 90 to 95 percent[S]
MOST CRITICIZED - ▲A December 2025 BIPA class action alleges Speaker Recognition captures voiceprints of non-consenting meeting participants without notice[S]
- ▲AI-credit features are enabled by default and drive a second subscription charge users did not ask for[S]
- ▲Cancellation is difficult and charge attempts continued after cancellation, per multiple 2026 reviewers[S]
- ▲Features included at signup were later moved behind a paywall mid-subscription, including AI search of your own transcripts[S]
- ▲The support chat persona does not disclose it is a bot, and reaching a human took hours or weeks in several accounts[S]
- ▲A mis-transcribed question became a recorded agreement in the most-read Fireflies thread on Reddit[S]
TAKEAWAYThe core transcription and summary product is well-liked (G2 ~4.7/5, Capterra 4.9/5). Trustpilot's lower 4.3/5 across 665 reviews measures something different: billing, credits and support, not note quality.
20 sources· Last verified Jul 2026 ✓ VERIFIED