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FIG · QUICK ANSWER
Notta is a Tokyo-based AI meeting notetaker that transcribes and summarizes audio/video in 58 languages, syncs to your CRM and calendar, and turns conversations into AI-generated summaries, action items, and even slide decks via its "Notta Brain" layer. Product reviews on G2 are largely positive (4.4/5 across 234 reviews), but Trustpilot tells a very different story: 88% of 164 reviews are one-star, mostly about being charged a full year's fee after a short trial with refunds hard to get.
TABLE · AT A GLANCE
Category PRODUCTIVITY [liveFacts] ✓Jul'2026
Vendor Notta [liveFacts] ✓Jul'2026
Starting price $8.17/mo [liveFacts] ✓Jul'2026
Free tier Yes [liveFacts] ✓Jul'2026
Standout AI transcription and speech-to-text in 58 languages, from live meetings, uploaded files, or a URL [liveFacts] ✓Jul'2026
Founded 2020 [liveFacts] ✓Jul'2026
Website www.notta.ai/en [liveFacts] ✓Jul'2026
Our score 6.3/10 · Fair · T3 [liveFacts] ✓Jul'2026
FIG · SCORE BREAKDOWN
Ease of useEAS
0.15WEIGHT
EDITORIAL NOTEHeld at tier 3 (use with caution) despite decent product-quality signals on G2 — an editorial override driven by a severe, currently-flagged Trustpilot billing/refund complaint pattern (88% one-star of 164 reviews, guideline-breach warning). Read the trial terms closely and set a cancellation reminder before any trial converts.
SCORING PIPELINE · SHOW THE WORK
//What users say
Collected from external platforms · not reviews left on bestaiq
Trustpilot: overall customer reviews
WHAT THEY PRAISE - ✓Transcription and speaker identification were rated accurate and fast by 2024 to 2025 reviewers, in English, French and Spanish
- ✓The free trial gives a lot of transcription time before anything is paid
- ✓Support answered within a day and granted refunds for several reviewers who asked soon after signing up
- ✓Useful for turning YouTube videos and recorded interviews into text, not only live meetings
WHAT THEY CRITICIZE - ▲Every positive review in the newest sample predates December 2025; the 2026 record is one-star with no counterweight
- ▲Transcription jobs stall partway and return partial output, then prompt for payment
- ▲Random words are inserted into transcripts, so every document needs checking line by line
- ▲Non-English languages beyond the main pair perform badly: a Greek test came back with mixed languages and no usable text
- ▲Trials convert to full annual charges without a reminder, including after a user cancelled
- ▲A monthly signup was billed at the annual rate, and refund requests are refused
- ▲Support goes unanswered for weeks once a billing dispute is involved
READ WITHTrustpilot previously attached a guidelines-breach warning to this profile after removing fake reviews, so the review set has been manipulated at some point and the exact star split should be read as directional [VERIFY: re-check whether the warning banner is still displayed]. Note the dates: every review in the ten newest positive entries predates December 2025, while every negative one is from 2026. That gap is the finding, not the average.
Reddit: users leaving, and why
WHAT THEY PRAISE - ✓Users describe it as solid for short, clean audio and quick jobs
- ✓A sales rep who tried both rates Notta alongside Otter as a workable recorder for meetings and briefings
- ✓Bilingual transcription genuinely exists, though the language pairs are limited
WHAT THEY CRITICIZE - ▲Former users report quality falling off on longer audio and with background noise, matching the 2026 Trustpilot complaints from a separate set of people
- ▲The recurring reason for leaving is post-editing: for anything important, users say they always had to clean the transcript up
- ▲Pricing is said not to scale for anyone running a high volume of meetings
- ▲The marketed 104-language figure sits awkwardly against a bilingual user finding the actual options limited
- ▲No community of its own: every Notta account on Reddit sits inside a thread about something else
READ WITHNotta has no community of its own on Reddit, so every account here sits inside someone else's thread and several replies come from founders of rival tools, including one who discloses it. What raises the confidence is that the complaints match the 2026 Trustpilot tail independently: longer audio, background noise, cleanup afterwards.
◆ ACROSS ALL SOURCES Synthesized from 8 channels across 6 platforms · 3 affiliate-biased channels down-weighted. Independent signal is weighted higher than commission-carrying sources.
MOST PRAISED - ✓Fast, accurate transcription and an intuitive interface, the top-tagged G2 pros across 234 reviews[S]
- ✓AI summaries and Notta Brain-generated infographics/slides praised as differentiators beyond a plain transcript[S]
- ✓Broad 58-language support with good results on clear, single-speaker audio[S]
- ✓Speaker identification and multilingual accuracy were rated well by 2024 to 2025 reviewers in English, French and Spanish[S]
- ✓Seen as cost-effective relative to feature set on the Pro tier[S]
MOST CRITICIZED - ▲Trustpilot sits at 1.3/5 across 165 reviews, and the ten newest positive entries all predate December 2025 while the negatives are all from 2026[S]
- ▲2026 reviewers report transcription stalling partway and returning partial output[S]
- ▲Random inserted words in transcripts force line-by-line checking of every document[S]
- ▲Trials convert to full annual charges without a reminder, including after a user cancelled, and refunds are refused[S]
- ▲Transcription accuracy drops with noise, accents, overlapping speakers, or languages outside the main pair despite a marketed 98.86% figure[S]
- ▲Free tier is tightly capped and paired with an aggressive upsell/payment-prompt experience[S]
TAKEAWAYProduct quality and billing trustworthiness diverge sharply across platforms. G2 (product-focused, largely positive) and Trustpilot (billing-focused, largely negative) both appear to be capturing real, distinct parts of the experience.
16 sources· Last verified Jul 2026 ✓ VERIFIED